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Complimentary shipping for all orders over $100 in both the USA and Canada

Our Policy

RETURNS

Unopened skincare, makeup and hair/body products returned within 25 days of original purchase are eligible for a full refund in the original method paid or store credit (less shipping costs for online orders). Refunds will not be issued for products that have been opened.

Opened products, that are gently used, returned within 25 days of original purchase are eligible for store credit towards another purchase at thejunsei.com

In order to receive a refund, we MUST receive the package within 25 days from the date of purchase. Please be aware that this INCLUDES shipping time and any returns received after the 25 day period will not be accepted. 

Please write to us with your return requests at hello@thejunsei.com. In your note please include the following: name, date of purchase and reason for wanting to return the product. After you reach out to us, our customer service team will respond with a return authorization (RA) number. Please include the RA number, clearly marked on the outside of the package, and provide us with tracking details for your package. Shipping costs for online returns are the responsibility of the customer. 

We reserve the right to research the original purchase and to limit or decline refunds. All sales items are non-refundable and can not be exchanged. Promotional offers may not be combined with any other sale, promotion, discount, code, coupon and/or offer.

SHIPPING

We do our best to process online orders within 5 business days. 

We offer free shipping on domestic Canadian orders over $100.00 and free shipping to the USA on orders over $100.

We also offer expedited shipping options which can be selected at check-out for an additional charge. Expedited orders are processed within 1 business day.

We utilize Canada Post for all other international orders at a flat rate of $45.00. The customer is responsible for international customs and duties when applicable. 

Please note, we do not ship and/or deliver on weekends. Please allow up to 3 days for your order to be dispatched. All orders received after 1pm PST on Friday will be processed the following Monday.

OUT OF STOCK ITEMS

The inventory on our site should be up-to-date, but sometimes due to high demand mistakes happen and an item may be out of stock or unavailable. In this case we will contact you by e-mail to see if you’d like us to ship the order incomplete (and we will ship the remaining items at no extra charge when they become available.) Or we’d be happy to help you find a replacement product. You can also sign up on an individual product pages to be notified when the product is back in stock. 

DAMAGED OR DEFECTIVE ITEMS

If you receive a product from us that appears to be damaged or defective, please accept our apologies and contact us immediately at  hello@thejunsei.com. We will gladly resolve this for you.

SUBSCRIBER LIST

Please join our mailing list to stay on top of what’s happening at Junsei. We will never share your personal information with any third parties. Get updates, announcements and the latest from theJunsei on Instagram.

 

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